Company: Kilfrost Limited
Industry: Chemical Manufacturer
Location: North East England
Employees:
Introduction
Kilfrost Limited is a pioneering leader in the development and manufacturing of advanced de-icing and anti-icing solutions.
It has been proudly family-owned and run for three generations. They remain as committed to innovation and the research and development of next generation products as their founder Joseph Halbert was when he developed a de-icing product inspired by the humble snowdrop in the 1930s.
The story of Kilfrost
From its headquarters in northern England, Kilfrost supplies customers across the globe – in a wide range of industries – with winter products and advanced heat transfer fluids. The company’s incredible contribution to the industry has been recognised through numerous awards and accolades.
It has always been at the forefront of cutting-edge technology and they honour their commitment to the environment by continually investing in research and bringing new eco-friendly products to market.
Kilfrost products are time-critical and delivery is required when weather conditions are very difficult. They have built a comprehensive global logistics network encompassing all aspects of their business, from raw material supply through to final delivery to customers.
The Challenge
Kilfrost faced increasing vulnerability to cybersecurity threats, a lack of system scalability, and uncertainty on how their current technology infrastructure would align with their current and future operational goals.
They recognised the need for a forward-thinking IT partner that would proactively address and manage their issues where their existing service provider did not – and after reviewing the options available on the market, chose to partner with RMT Technology
Further assistance was needed across the business due to their continuous growth as well as the evolving technology and compliance requirements typical of the chemical manufacturing industry.
They sought a managed service provider (MSP) that could offer not only reliable IT support but also a strategic, security-first approach across the business.
How RMT Technology responded
When Kilfrost Limited first partnered with RMT Technology, the immediate priority was to stabilise their existing IT infrastructure and address critical risks associated with their aging systems.
The RMT Technology team conducted a comprehensive IT audit to identify vulnerabilities, bottlenecks, and areas requiring urgent attention. This initial step not only provided Kilfrost with a clear understanding of their IT environment but also set the foundation for a smooth transition to a new Cloud-based solution.
The first phase of the project focused on improving system reliability by deploying short-term fixes to minimise downtime and enhance performance. Concurrently, RMT designed a detailed cloud migration roadmap tailored to their operational needs, ensuring that the transition would be secure, seamless, and aligned with their business goals.
In the early days of the partnership, Kilfrost particularly appreciated RMT Technology’s proactive communication and collaborative approach. Frequent check-ins and transparent updates instilled confidence in the project’s progress. RMT’s dedication to understanding the unique challenges and providing tailored solutions reinforced their belief that they had chosen the right partner.
Kilfrost’s leadership expressed satisfaction with RMT’s ability to balance immediate improvements with long-term planning, enabling them to focus on their core operations while trusting RMT to drive their IT modernisation. This trust laid the groundwork for what has become a strong and lasting partnership.
RMT Technology’s Solution
To address the business’s evolving needs, Kilfrost has implemented RMT Technology’s Edge solution.
This is a comprehensive suite of products tailored to their specific business needs which includes 24/7 monitoring and proactive incident management, cybersecurity and strategic technology guidance.
Edge is built for businesses that prioritise security and advanced threat detection to keep operations safe around the clock. It offers the right tools to expand a business’ capabilities without stretching the budget.
Why Kilfrost chose RMT Technology
During their evaluation process, Kilfrost considered multiple MSPs, weighing up factors such as demonstrated expertise, customer service excellence and alignment with their business values.
Kilfrost’s decision to partner with RMT Technology was largely down to their reputation as a proactive, service-driven North East based MSP with a proven track record of delivering tailored solutions.
RMT Technology’s emphasis on enhanced security, proactive support and a client-centric approach resonated with their requirement for a dependable and adaptable IT provider.
RMT Technology stood out for several key reasons including:
- Their proven expertise: RMT Technology’s experience in cloud migration and IT modernisation matched Kilfrost’s need for a seamless transition that minimised disruption to their operations and users.
- A security-first approach: RMT Technology’s emphasis on cybersecurity and compliance provided Kilfrost with the reassurance that their sensitive data and global operations would be protected throughout the process and beyond.
- Client-centric focus: RMT Technology’s tailored approach, coupled with a commitment to understanding Kilfrost’s specific business challenges, demonstrated their dedication to being a true technology partner, not just a service provider.
By choosing RMT Technology, Kilfrost chose to streamline their IT operations, safeguard their systems and reduce their vulnerability to attacks alongside an increase in operational efficiency due to the streamlined processes and integration of cloud-based tools.
Additionally, the flexible and cost-effective pricing model has ensured that Kilfrost could enhance their infrastructure and security posture in a scalable way, without the complexities of managing an in-house security centre.
Kilfrost’s leadership expressed satisfaction with RMT’s ability to balance immediate improvements with long-term planning, enabling them to focus on their core operations while trusting RMT to drive their IT modernisation. This trust has laid the groundwork for a strong and lasting partnership.
The results
After partnering with RMT Technology, Kilfrost Limited experienced significant improvements across their IT infrastructure and operations.
The transition to a cloud-based environment was completed on schedule and with minimal disruption, providing the company with a scalable, secure, and future-ready IT framework.
Key results include:
- Enhanced System Reliability: By modernising their IT infrastructure, Kilfrost saw a dramatic reduction in system downtime, ensuring smoother day-to-day operations and improved productivity.
- Increased Security and Compliance: With RMT’s security-first approach, Kilfrost’s systems were fortified against potential cyber threats. Regular security assessments and proactive monitoring have ensured ongoing compliance with data protection regulations.
- Improved Collaboration: The move to the cloud has enabled Kilfrost’s teams to access essential tools and data from anywhere, fostering greater collaboration and flexibility across their global operations.
- Cost Efficiency: RMT Technology’s optimised solutions reduced operational costs and provided transparency, eliminating unnecessary spending on outdated infrastructure.
A Kilfrost representative noted, “RMT Technology delivered more than just cloud migration—they provide a true partnership, aligning our IT strategy with our business goals and enabling us to operate more effectively and securely.”
These results demonstrate the tangible value RMT Technology brought to Kilfrost, strengthening their IT foundation and positioning them for future growth and success.
If you would like RMT Technology to look at your current IT infrastructure, contact us on 0191 256 9550, hello@rmttechnology.co.uk or fill out this short form so we can call you back with a tailored review of your business needs.
