Careers at RMT Technology
IT Support Engineer
Competitive salary, dependent on experience
Full time, permanent
Main purpose of the role:
- To provide 1st and 2nd line helpdesk support to clients, assisting them with hardware and software problems via phone, email & remotely.
- To assist with client IT projects working as part of a team and independently.
What kind of person are we looking for?
Duties and Responsibilities
- Engaging with clients to provide 1st/2nd line technical support.
- Taking ownership and resolving support queries via phone, email & remotely.
- Managing tickets on our Autotask Service Desk system including carrying out and documenting service actions & documenting closed calls & resolutions.
- Liaising with clients to keep them up-to-date their requests.
- Conducting software and hardware auditing and license management projects.
- Documenting clients IT infrastructure, in terms of network topology, server & PC hardware, software, networks, firewalls, switches and routers.
- Application management and deployment.
- Management of corporate anti-virus & firewall solutions.
- Responsible for patch management for both desktops and servers.
- Perform System administration on client infrastructure & servers.
- Check client backups and resolving backup issues.
- Carrying out project work for clients as part of a team or on your own
- Proactively identifying opportunities to better enable and secure our clients infrastructure.
- Knowledge sharing with the team to upskill and support development of the teams technical and client knowledge.
We are problem solvers and so much more. We are trusted by our clients to enable, deliver and support them based on our founding principles of Trust, Transparency and the Personal Touch. Our reliability, quality and proactivity are encapsulated in living our moto of Today not Tomorrow.
We build relationships and every interaction matters.
Technical skills & attributes desired
- Strong working knowledge of Microsoft based operating systems with current experience of :
- 2+ years general IT support experience
- Experience in an IT Support Engineer / 2nd Line Support
- Microsoft 365 deployments, licensing & feature sets
- Experience or knowledge of Microsoft InTune, Conditional Access, Mobile Device Management
- Azure Active Directory
- Windows Server 2016/2019 & Active Directory
- Backup Technologies – cloud and on premises
- Windows 10/11
- Microsoft Exchange, IIS, Group Policy
- Office 365, support, data and mail migrations, installations
- Configure, support and maintain WAN and LAN networking, Routers and Firewalls; Spam and Web filters; Hardware support (PC, Servers and printers); VPN solutions.
- Knowledge of virtual desktop/server technologies including VMware, Hyper V & Citrix.
- Sound Cloud skills – practical experience of some or all of the following: SharePoint/OneDrive site creation & admin; Data and email migrations to M365 SharePoint/OneDrive
- MSP experience servicing multiple clients and technologies
- Good communication, telephone and client facing skills
- Personable, service driven, with a sense of humour
- Willing to work and continually acquire knowledge necessary to perform tasks and projects
And also...
And when the time comes to advance your on-the-job skills further with formal training, we will provide contributions towards training in the products and technologies you’ll be working with.
With flexible working and great benefits including a generous Company pension scheme, minimum 25 days holiday, Hybrid working, Permanent Health Insurance, Life insurance of 4 x salary, Health cash plan to provide cash towards dental and opticians costs, working with RMT Technology has everything you need to build a solid career in IT.
Please attach your CV to the email link below or email to : careers@rmttechnology.co.uk
