Careers at RMT Technology

Technical skills & attributes required:

Qualifications   

• Relevant networking, infrastructure and Microsoft certifications and qualifications (such as MCSA, Cisco CCNA, JNCP, MCSA, VCP)

Skills

• 5 + years of experience in IT infrastructure engineering for Microsoft 365/Azure – Managing Microsoft Azure & Office 365 including Conditional Access, Azure AD Connect, Exchange Online/Hybrid, SharePoint, Teams, Intune/Endpoint Manage
• Extensive knowledge and hands-on experience of Cloud solutions, migration and cloud backups solutions – experience with public and private cloud such as Azure and AWS
• Experience of virtualisation; maintaining and updating VMware vSphere and Hyper-V environments, including replication and failover
• Experience supporting 8×8, Teams voice, VOIP systems
• Security – Experience with MDM, MFA, InTune, Conditional Access, Email Filtering, Next Generation firewalls and antivirus solutions.
• Windows Server 2016/2019/2022 & Active Directory- Installation and configuration
• Storage – Maintaining, updating, troubleshooting SAN devices; configuring iSCSI connectivity; managing and troubleshooting clusters
• Remote Desktop Services – Experience supporting and troubleshooting RDS, RemoteApp and Citrix environments (on-prem and cloud)
• Network troubleshooting at 3rd line; Configure, support and maintain WAN and LAN networking, Routers and Firewalls
• Endpoint Support – Experience with Windows desktop, application, tablet and mobile device support
• Configure, support and maintain Juniper firewalls, hardware support (PC, Servers and printers)
• Configure, support and maintain VPN solutions and knowledge of virtual desktop/server technologies including VMware, Hyper V & Citrix
• Soft Skills – Effective communication; methodical approach to diagnosis and documentation; independent research; organisation and prioritisation;
• MSP experience servicing multiple clients and technologies
• Good communication, telephone and client facing skills
• Personable, service driven, with a sense of humour
• Willing to work and continually acquire knowledge necessary to perform tasks and projects
• full clean UK driving license

Duties and Responsibilities:

We are problem solvers and so much more. We are trusted by our clients to enable, deliver and support them based on our founding principles of Trust, Transparency and Team.  Our reliability, quality and proactivity are encapsulated in living our moto of Today, not Tomorrow.  We build relationships and every interaction matters.

We’re now looking for a Senior Infrastructure Engineer to join our growing team to service our expanding client base. Your responsibilities will include:

• Design, implementation and management of Microsoft based infrastructure projects and solutions including Microsoft 365, Active Directory, Exchange, Teams, SharePoint and Azure cloud services
• Plan and technically deliver migrations from on-prem to cloud services ensuring minimal downtime and disruptions to business operations
• Monitor, maintain, and optimise existing IT infrastructure, ensuring high availability, performance, and security of systems.
• Create and handover comprehensive documentation of infrastructure configurations, processes, and procedures for implemented projects to the service management team. Ensure compliance with industry standards and best practices.
• Provide advanced troubleshooting and 3^rd line support for infrastructure-related issues, collaborating with the RMT Technology service desk team as needed.
• Mentor and provide technical guidance to less experience engineers
• Stay up-to-date with emerging technologies and industry trends, recommending improvements and innovations to our infrastructure.

BENEFITS:

And when the time comes to advance your on-the-job skills further with formal training, we will provide contributions towards training in the products and technologies you’ll be working with.

With flexible working and great benefits including a generous Company pension scheme, minimum 25 days holiday, Hybrid working, Permanent Health Insurance, Life insurance of 4 x salary, Health cash plan to provide cash towards dental and opticians costs, working with RMT Technology has everything you need to build a solid career in IT.

We offer a competitive salary and an extensive benefits package and will additionally provide you with

• 25 days holiday increasing with years of service
• Hybrid working
• Generous Pension scheme
• Permanent Health Insurance
• Life insurance of 4 x salary
• Health cash plan to provide cash towards dental and opticians costs
• Contribution towards training course fees
• Cycle to work scheme
• Free car parking at the Gosforth office