Careers at RMT Technology
2025 Placement Student
Location: Office based – RMT Technology, Gosforth, Newcastle upon Tyne. NE12 8EG
Type: Placement start in Summer 2025 for up to one year
Salary: up to £21K
About RMT Technology
RMT Technology is a growing, security-first IT Managed Service Provider (MSP) committed to delivering innovative IT solutions, managed services, and cybersecurity for our diverse client base. We pride ourselves on exceptional customer service, cutting-edge technologies, and a client-focused approach. As we expand, we are looking for a dynamic and motivated IT Support Placement / Intern.
We’re ambitious and now looking to build on our success by expanding all areas of our Company.
What kind of person are we looking for?
Role Overview
At RMT Technology, we’re dedicated to providing meaningful work experience for early careers and students, empowering them to develop essential skills and launch successful careers in tech. We’re looking for a motivated and enthusiastic IT Support Placement Student to join our managed services team. This position is ideal for someone looking to gain practical experience in IT support while contributing to our commitment to excellent customer service. You will work closely with experienced IT professionals and have the opportunity to learn about various aspects of IT operations.
Key Responsibilities
We are problem solvers and so much more. We are trusted by our clients to enable, deliver and support them based on our founding principles of Trust, Transparency and Team. Our reliability, quality and proactivity are encapsulated in living our moto of Today, not Tomorrow. We build relationships and every interaction matters.
- Engaging and troubleshooting requests from RMT employees and clients via phone, email, and in-person providing 1st/2 Taking ownership and resolving support queries via phone, email & remotely.
- Log and track support requests on our Autotask Service Desk system including carrying out and documenting service actions & documenting closed calls & resolutions.
- Liaising with clients to keep them up-to-date their requests.
- Conducting software and hardware auditing and license management projects.
- Documenting clients IT infrastructure, in terms of network topology, server & PC hardware, software, networks, firewalls, switches and routers.
- Assist with application management and deployment, management of corporate anti-virus & firewall solutions.
- Assist with patch management for both desktops and servers.
- Perform System administration on client infrastructure & servers.
- Check client backups and resolving backup issues
- Support IT projects and initiatives as needed, contributing to team success.
Skill & qualities
We acknowledge that you may be early in your career and not have practical skills and qualifications, and the above responsibilities may seem daunting! We’re a friendly and supportive team and we will provide the opportunity for you to build skills and gain experience. In return we are looking for a candidate with:
- an inquisitive mind and strong interest in IT and technology support
- good communication, telephone and client facing skills
- personable, service driven and with a sense of humour
- a willingness to learn, stay updated on industry trends and emerging technologies to enhance and apply knowledge and skills
- currently pursuing a degree in Computer Science, Information Technology, Business or a related field.
- Excellent problem-solving skills and attention to detail
- Basic knowledge of Microsoft 365 admin and cloud skills are desirable
- Ability to work independently and as part of a team.
Benefits:
We have an extensive benefits package and will additionally provide you with
- Hands-on experience in a fast-paced IT environment.
- Mentorship and guidance from experienced professionals.
- Opportunity to develop technical and soft skills.
- Networking opportunities within the company and industry.
- Potential for future employment.
How to Apply
If you are eager to learn and ready to contribute to a supportive IT team, we would love to hear from you!
Please submit your CV and a cover letter outlining your interest in the position to careers@rmttechnology.co.uk
RMT Technology is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
